A ready-to-run lesson plan for exploring how communication works in practice. Designed for Crew Resource Management (CRM) and human factors training.
The session moves beyond common assumptions about communication to examine what it actually takes to be understood. Through practical exercises, real-world examples, and guided reflection, participants explore the role of listening, emotion, body language, tone, and assumptions – and why communication so often fails despite good intentions.
+ Main topic: Effective communication and listening
+ Related topics: Personality awareness; attitudes and behaviours; self-assessment and self-critique
+ Training length: 30 minutes
+ Included: Listening quiz, lesson plan with instructor notes, PowerPoint slides
+ Access: Instant download after payment
+ File formats: Pdf and PowerPoint
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Intuitive design
This lesson plan includes extensive training material focused on the essential aspects of communication and listening
Easily implement the provided lesson plans with fully guided trainer notes, ensuring a seamless training experience
While tailored for Crew Resource Management (CRM) training, this lesson plan is equally suitable for a wide range of safety-critical industries where non-technical skills are crucial
Attitudes and Behaviours: Learn about the impact of attitudes and behaviours on communication.
Self-Assessment: Reflect on personal communication and listening skills.
Factors influencing effective communication: Discuss how to communicate and what factors play a part in our communication, including body language, intonation, and the words we speak.
Ready-to-distribute materials for students to enhance their learning.
Comprehensive slides to guide the training sessions.
Practical activities to apply theoretical knowledge in real-world contexts.
Participants practice effective listening and understand the consequences of poor listening skills with the included DUPLO exercise.
This exercise is a valuable addition to training programs, offering a hands-on approach to learning about communication.
Our lesson plan on Effective Communication and Listening is designed to raise your training standards and provide a fresh and innovative approach, ensuring you have everything you need to conduct effective, engaging and impactful training sessions within your organisation.
In-House Use Only: This publication is licensed strictly for in-house training and is not to be used for commercial purposes.
Video Clip Guidance: While NaviMinds cannot provide the video clips referenced in the lesson plan, clear instructions on how to locate them are included. Our support team is always available to assist with any issues.
The lesson plan is designed for trainers working with communication, teamwork, and human factors in complex or high-pressure environments, including CRM and Human Factors trainers, flight instructors, healthcare educators, and safety or leadership trainers.
The purpose of the lesson is to deepen participants’ understanding of communication and highlight the central role of effective listening in achieving shared understanding.
No. The learning points are universal, and examples can easily be adapted to different professional contexts.
You will need standard classroom or training-room facilities, including a projector or TV and a flip chart or whiteboard. DUPLOs or similar building bricks are required for the group exercise.
The effective communication lesson plan is also relevant for healthcare settings, where effective listening, shared understanding, and communication under pressure are critical. The learning transfers well to many safety-critical industries.
