Human Factors in Healthcare Introductory Course

Course overview

Our 1-day Human Factors Healthcare Introductory course is designed for medical staff and aims at promoting a basic understanding of Human Factors and their impact on patient safety.

During the course, we will identify and discuss the human factors that cause mishaps, including how fatigue and stress influence our ability to perceive information correctly, such as misreading a monitor or failing to hear an important instruction. Another cornerstone in improving patient safety is the knowledge and acceptance of leadership and management styles and their impact on information flow.

The course is suitable for all groups of medical staff or personnel within public or private healthcare organisations. We focus on strategies to enhance patient safety through effective collaboration, information sharing, communication and listening and assist you with identifying practical strategies to design error-tolerant solutions.

Doctor with dropper. Adult nurse standing near the drop counter.

About the course

This 1-day Human Factors Healthcare Introductory course aims to build and sustain an atmosphere where all personnel feel empowered to speak up when they suspect a problem.

An introductory course programme can, for example, include some of the following: 

  • Leadership and teambuilding
  • Decision-making and problem-solving
  • Human performance and limitations
  • Effective communication
  • Threat and Error management (TEM)
  • Workload management
  • Information acquisition and processing
  • Stress and stress management
  • Safety culture and company culture
  • Cooperation
  • Situational awareness
  • Standard operating procedures (SOPs)
  • Resilience development and mental flexibility
  • Fatigue and vigilance
  • Industry case studies

This one-day introductory course can be designed to meet specific needs or problem areas your organisation may have already identified.

Training in Human Factors can help develop an understanding of: 

  • Human performance and limitations (why human error exists)
  • How barriers in communication can threaten patient safety
  • How a proper safety culture can enhance performance
  • Improving effective collaboration across teams
  • Identifying potential threats and manage risks
  • How human factors tools can reduce improperly patient handling
  • How standard operating procedures can improve the design of the healthcare system.

You’ll receive a comprehensive training package when participating in a NaviMinds course. We hand-pick curated materials relevant to your training. 

The 1-day Human Factors Introductory course in Healthcare includes: 

  • 8 hours of interactive training
  • Plug’n’play lesson plans for selected lessons 
  • Student handouts 
  • Powerpoint presentation
  • All the above delivered digitally
  • Copyright permission for the use and reproduction of materials for internal training 
  • Free access to Tivoli on course days (after the course and when it’s open)

Upon course completion, you will be able to design and deliver effective, practical human factors training for various healthcare personnel.

Our Human Factors training courses for healthcare personnel take a highly interactive approach, using facilitation, role-plays, group activities, exercises, and industry case studies. Participants are encouraged to share stories, compare ideas and workshop solutions to human factors challenges with expert facilitator support. 

Moreover, this course in Human Factors for healthcare personnel is less concerned with the traditional focus on knowledge, skills, and experience. Instead, we emphasise the “soft skills” such as establishing effective communication, showcasing “good” leadership, tips on managing workload and gaining situational awareness.

In-house training or at our Training facility in Copenhagen

The training is available at our training facilities in central Copenhagen or in-house at the client’s location.
These courses are offered on demand. For more information about this course, don’t hesitate to contact us.

Why do training in human factors for healthcare staff?

Training in human factors is vital for patient safety and quality of care. It reduces medical errors by addressing the complex interplay of human capabilities and limitations in healthcare settings. Human factors training also promotes teamwork and communication among healthcare teams and equips healthcare professionals with crisis management skills to handle high-pressure situations effectively.

Human factors training fosters a culture of continuous improvement, encouraging error reporting and process enhancements.

What are human factors in healthcare?

Human factors in healthcare encompass the impact of human capabilities, behaviours, and limitations on patient safety and care quality. Effective communication and teamwork among healthcare professionals are necessary to prevent errors. Fatigue and workload management are evaluated to reduce errors and improve patient safety. Good understanding and safe use of technology and Electronic Health Records (EHRs) must be emphasized. Encouraging error reporting and analysis contributes to continuous improvement in healthcare systems. And crisis management skills are essential to practice in high-stress situations and emergencies.

How do I pay for a course? 

Option 1: Secure your spot by paying the full amount upfront using Visa, Visa Electron, Maestro, or Mastercard.

Option 2: If you prefer to pay via invoice, please contact us to reserve your seat.

Let us know your preferred payment method, and we make sure to find a solution.

These will be your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

Sarah Hudson

Brand Manager & CRM Trainer

Sarah began her career as a Cabin Attendant at Cimber/CityJet A/S. In 2018, Sarah joined Copenhagen AirTaxi A/S, where she helped educate new pilots on workload- and time management. She holds a master’s degree in Business and Psychology from Copenhagen Business School and currently serves as the Brand Manager and CRM trainer at NaviMinds.

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