Crew Resource Management – Operators Conversion Course

Crew Resource Management - Operators Conversion Course (OCC)

Supporting effective transitions to new aircraft types and operators

through award-winning CRM training

Our one-day (8-hour) Crew Resource Management Conversion Course (OCC) is designed for pilots and cabin crew members transitioning to a new aircraft type and/or operator.

Transitioning to a new operation involves far more than technical changes. It requires adapting to new procedures, communication styles, team dynamics, and operational cultures.

Through practical case studies and interactive exercises, participants develop the skills and confidence needed to integrate safely and perform effectively within a new operational environment.

What You Will Achieve

By the end of the course, participants will:

Develop the CRM skills needed to transition to a new aircraft type and/or operator

Gain strategies for adapting to new procedures, operational cultures, and crew dynamics

Complete training that fulfils the requirements of EASA Part ORO.FC/CC.220

Benefit from operationally relevant case studies and course content

CRM Training for Operational Transitions

Moving to a new aircraft type or operator involves more than technical training. Crews must adapt to new procedures, communication styles, team dynamics, and operational cultures.

Our CRM OCC training helps pilots and cabin crew members transition safely and confidently into a new operational environment through practical exercises, discussions, and operational case studies.

The course complies with EASA, ICAO, FAA, and CAA requirements and fulfils the requirements stated in EASA Part ORO.FC.220.

Course content and case studies can also be customised to match your operation, aircraft type, and operational needs.

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An Operator Conversion Course (OCC) prepares pilots and cabin crew members for transitioning to a new aircraft type and/or operator. The training helps crew members adapt to new procedures, operational standards, and safety requirements before beginning operations within a new airline environment.

The course combines technical familiarisation with Crew Resource Management (CRM), operational procedures, emergency protocols, and practical case studies to support a safe and effective transition.

Our CRM OCC training complies with EASA, ICAO, FAA, and CAA requirements and fulfils the requirements stated in EASA Part ORO.FC.220.

The training follows the CRM topics outlined in AMC1 ORO.FC.115/CC.115 Table 1, ensuring relevant and regulation-compliant CRM integration throughout the course.

This course is designed for:

  • Flight crew members transitioning to a new aircraft type
  • Flight crew members joining a new operator
  • Cabin crew members converting to a new aircraft type

 

The course is suitable for both experienced and newly employed crew members who need to complete operator conversion training in accordance with regulatory requirements.

The course includes:

  • 8 hours of interactive CRM OCC training
  • Operational case studies tailored to the relevant aircraft type and operation
  • Online or in-person training delivered by experienced CRM facilitators
  • EASA and CAA-compliant training aligned with applicable CRM requirements
  • A certificate of completion for CRM Operator Conversion Course (OCC) training

The course focuses on supporting crew members during transitions to a new aircraft type and/or operator.

Key areas include: 

  • Adapting to new operational procedures, SOPs, and operator safety cultures 
  • Communication, coordination, and teamwork within new crew environments
  • Threat and Error Management and operational decision-making 
  • Situational awareness, workload management, and monitoring skills 
  • Leadership, cooperation, cultural differences, and crew dynamics
  • Type-related differences and operator-specific considerations

 

The course content follows the CRM topics outlined in AMC1 ORO.FC.115/CC.115 Table 1 and fulfils the applicable requirements for CRM Operator Conversion training. 

Upon successful completion of the course, participants receive a certificate of completion for CRM Operator Conversion Course (OCC) training.

The course complies with applicable EASA, ICAO, FAA, and CAA requirements and follows the CRM topics outlined in AMC1 ORO.FC.115/CC.115 Table 1, including the requirements stated in EASA Part ORO.FC.220.

NaviMinds has delivered Crew Resource Management and Human Factors training to airlines and aviation organisations worldwide since 1987.

Our courses are led by experienced aviation professionals with operational backgrounds as pilots, cabin crew members, and CRM facilitators, ensuring training feels relatable, realistic, and directly relevant to participants.

We are also proud recipients of several international industry awards, including “Best Crew Resource Management Training Provider” and “Most Innovative Training Provider.”

Course programme

Fight crew programme

Lesson 1

01 CRM principles and objectives
02 Human Factors in aviation
03 Elements of Human Performance and Limitations 
04 Threat and error management

Lesson 2

01 Automation and philosophy on the use of automation
02 Specific type-related differences
03 Monitoring and intervention

Lesson 3

01 Situational awareness – individual and shared
02 Information acquisition and processing – individual and shared 
03 Workload management 

Lesson 4

01 Effective communication and coordination 
02 Leadership, cooperation, synergy and delegation 
03 Decision-making and actions

Lesson 5

01 Surprise and startle effect 
02 Cultural differences 
03 Operators safety culture and company culture 
04 Standard Operating Procedures (SOPs)

Lesson 6

01 Organisational factors and factors linkes to type of operation 
02 Case studies 

Cabin crew programme

Lesson 1

01 CRM principles and objectives
02 Human Factors in aviation
03 Elements of Human Performance and Limitations 
04 Threat and error management 

Lesson 2

01 Personality awareness, attitudes and behaviours
02 Self-assessment and self-critique
03 Stress and stress management
04 Fatigue and vigilance

Lesson 3

01 Situational awareness – individual and shared
02 Information acquisition and processing – individual and shared 
03 Workload management 

Lesson 4

01 Effective communication and coordination 
02 Leadership, cooperation, synergy and delegation 
03 Resilience development

Lesson 5

01 Surprise and startle effect 
02 Cultural differences
03 Passenger stress, crowd control
04 Medical factors 
05 Operators safety culture and company culture 

Lesson 6

01 Incident and accident reporting
02 Standard operating procedures (SOPs) 
03 Organisational factors and factors linkes to type of operation 
04 Case studies 

FAQ

Yes. The course complies with applicable EASA, ICAO, FAA, and CAA requirements and fulfils the CRM operator conversion requirements stated in EASA Part ORO.FC.220. The training also follows the CRM topics outlined in AMC1 ORO.FC.115/CC.115 Table 1.

Yes. The course can be delivered online through live virtual classroom sessions, in person at our Copenhagen facility, or in-house at your location.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

Course pricing depends on the delivery format, number of participants, and level of customisation required.

Our CRM OCC training is offered on demand and can be delivered online, in person, or in-house at your location. For more information or to request a personalised quote, please contact us.

Yes. Participants receive a certificate of completion for CRM Operator Conversion Course (OCC) training upon successful completion of the course.

Yes. We tailor the course content, operational examples, and case studies as much as possible to reflect your aircraft type, procedures, operational environment, and company culture.

For more extensive or fully bespoke customisation beyond our standard course framework, an additional customisation fee may apply depending on the scope and development required.

Training is delivered by experienced aviation professionals with operational backgrounds as pilots, cabin crew members, and CRM facilitators, ensuring practical and operationally relevant learning.

Support safe operator transitions

Prepare crews for a transition to a new aircraft type or operator through practical, operationally relevant CRM training.

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