Crew Resource Management – Operators Conversion Course

Course overview

Bespoke and comprehensive CRM Operators Conversion Course. Our one-day (8-hour) CRM Operators Conversion Course is designed for pilots and cabin crew members transitioning to a different aircraft type and/or operator.

The OCC training course gives crews an exciting and insightful journey into the factors associated with transitioning to a new operator and/or aircraft type. They will gain an in-depth understanding of new company cultures and procedures and have the opportunity to apply what they learn through engaging case studies and interactive exercises.

Our comprehensive CRM OCC training ensures full compliance with EASA, ICAO, FAA, and CAA requirements. The course is delivered by experienced current or former flight crew members and tailored to your aircraft type and operational needs.

Choose to have the training at our Copenhagen facility, on-site at your location, or via live online sessions for flexible, remote learning.

Contact us today to book your tailored CRM Operators Conversion Course and ensure a smooth transition for your crew into their new operational roles.

CRM operators conversion course

About the course

CRM conversion programme for flight crew members: 

  • CRM principles and objectives
  • Human Factors in aviation
  • Elements of Human Performance and Limitations 
  • Threat and error management 
  • Automation and philosophy on the use of automation
  • Specific type-related differences
  • Monitoring and intervention
  • Situational awareness – individual and shared
  • Information acquisition and processing – individual and shared 
  • Workload management 
  • Effective communication and coordination 
  • Leadership, cooperation, synergy and delegation 
  • Decision-making and actions
  • Surprise and startle effect 
  • Cultural differences 
  • Operators safety culture and company culture 
  • Standard operating procedures (SOPs) 
  • Organisational factors and factors linkes to type of operation 
  • Case studies 

 

CRM conversion programme for cabin crews: 

  • CRM principles and objectives
  • Human Factors in aviation
  • Elements of Human Performance and Limitations 
  • Threat and error management 
  • Personality awareness, attitudes and behaviours
  • Self-assessment and self-critique
  • Stress and stress management
  • Fatigue and vigilance
  • Situational awareness – individual and shared
  • Information acquisition and processing – individual and shared 
  • Workload management 
  • Effective communication and coordination 
  • Leadership, cooperation, synergy and delegation 
  • Resilience development
  • Surprise and startle effect 
  • Cultural differences
  • Passenger stress, crowd control and medical factors 
  • Operators safety culture and company culture 
  • Incident and accident reporting
  • Standard operating procedures (SOPs) 
  • Organisational factors and factors linkes to type of operation 
  • Case studies 
  • Training by airline-experienced CRM facilitators
  • In-person, online or in-house training options
  • Operationally relevant case studies
  • Certificate upon completion

FAQ

The course content meets the requirements of CAA, EASA, FAA, and other regulatory bodies worldwide. The course program prepares pilots and cabin crew members for transitioning to a new aircraft type and/or operator and fulfils all requirements stated in EASA part ORO.FC.220.

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

The course is designed for pilots, cabin crew, and dispatch members joining an operator or changing aircraft type.

Our CRM OCC trainig is offered on demand. For more information or to request a personalised quote, please contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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