Crew Resource Management – Command Upgrade Training

Course overview

Comprehensive CRM Command Upgrade Training. Our 1-day CRM Command Upgrade Training course is specifically designed for pilots transitioning to the role of Captains/Commanders. This comprehensive course covers all the theoretical CRM elements necessary to upgrade to the left-hand seat, ensuring you are fully prepared for your new responsibilities.

Our CRM Command Upgrade Training explores teaching and learning principles, operational challenges, and practical strategies. You’ll gain valuable insights into decision-making, communication, leadership, and more.

The course is delivered by experienced CRM trainers and current or former Line Captains, ensuring a high level ofexpertise and real-world relevance.

It fully complies with EASA, ICAO, FAA, CAA, CASA, and other major regulatory bodies worldwide.

We deliver a tailored Command Upgrade CRM programme to suit your operational and cultural requirements. We develop a syllabus that matches the specific training needs of your airline, ensuring a seamless transition to the left-hand seat. The training can be delivered at our training centre in Copenhagen, DK, the operator’s location, or as a live online session.

Contact our team today to discuss your CRM command upgrade training requirements.

Additional training options:

We offer an optional second training day for those seeking more in-depth preparation. This allows for more extensive discussions and exercises, further preparing you for the myriad of responsibilities in the left-hand seat.

CRM command upgrade training

About the course

Our CRM Command Upgrade Course programme includes:

  • Human error and reliability
  • Threat and Error Management (TEM)
  • Leadership, coordination, synergy
  • Personality, attitude, behaviour
  • Information acquisition and processing
  • Situational awareness
  • Sleep, fatigue and vigilance
  • Stress and workload management
  • Effective communication and active listening
  • Automation, monitoring and intervention
  • Resilience and mental flexibility
  • Standard operating procedures
  • Training by airline-experienced CRM facilitators
  • In-person, online or in-house training options
  • Operationally relevant case studies
  • Certificate upon completion


The course content meets the requirements of CAA, EASA, FAA, and other regulatory bodies worldwide. 

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

Our CRM Command Upgrade Training is offered on demand. For more information or to request a personalised quote, please contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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