Crew Resource Management Trainer Refresher Course

Next available course

Start date: 21/08/2024
End date: 23/08/2024
Venue: Our headquarters (Copenhagen)
Price(no VAT is added): 1379 €
Availability:

8 in stock

Course overview

Stay compliant and enhance your skills with our 1-day (8 hours) or 3-day (24 hours) CRM Trainer Refresher Course.

This CRMT refresher course is designed for certified CRM trainers who need a refresher to stay compliant with EASA regulations. And/or for those looking to increase their effectiveness as facilitators.

Our training will help you renew your organisation’s CRM programme, ensuring you meet regulatory standards and maintain your trainer certification. 

You will learn to research and use relevant materials, develop organised lessons, incorporate real-life scenarios, and manage your time efficiently. The course will help you create a dynamic learning environment, providing you with practical training methods to apply right away.

Whether you’re returning to NaviMinds or joining us for the first time, you’ll gain new insights into CRM topics and receive unique training aids to enhance your training delivery.

Our CRM Trainer Refresher courses comply with EASA, FAA, CAA, and other major regulatory bodies for flight and cabin crew.

Download the course programme (PDF)

Optional add-on

As per EASA requirements, CRM trainers must complete a Human Performance and Limitations (HPL) course.

If you already hold a CRMT certificate but haven’t completed an HPL course, you can add our 1-day HPL course to your Refresher training at a discounted rate.

Our HPL course is thorough, covering all required topics to help you meet EASA’s standards for CRM trainers. By booking both courses together, you benefit from a more in-depth and engaging learning experience, accelerating your certification process.

Contact us today to learn more about this integrated training pathway.

Included in the course:

1-day course

6 hours of interactive training, which meets the minimum EASA requirements for CRMT refresher training

Digital versions of:

  • 4 selected plug’n’play lesson plans
  • Student handouts
  • Powerpoint presentations

Copyright permission and license for the use of the material for internal training 

EASA-compliant certification upon successful completion of the course

3-day course

Complete 380 pages CRMT Trainer Manual Edition III (also delivered digitally)

14 plug’n’play lesson plans for each topic (also delivered digitally)

Student handouts (delivered digitally)

PowerPoint presentations (delivered digitally)

Numerous group exercises designed by NaviMinds 

Copyright permission and license for the use of the material for internal training 

Light breakfast, lunch, fresh fruit, and refreshments on all days (vegetarian, vegan or other dietary requests are catered for) 

EASA-compliant certification upon successful completion of the course

Free access to Tivoli on course days (after the course studying and while opening hours)

What you'll learn:

How to implement the latest teaching and learning techniques

Updated industry procedures and lessons learned

New case studies and their application in training

Group facilitation skills, including team dynamics, moderation, and effective questioning

Course preparation, defining objectives, and selecting the best methods to convey knowledge

Latest developments and research in human factors and CRM

TEM principles and their practical application in normal operations

Fulfilling the EASA CRMT 3-year Refresher course requirement

Course program

3-Day Program

Day 1

  • Welcome and introduction
  • Leadership, cooperation, synergy and delegation
  • CRM principles and Human Factors in aviation; decision-making and actions
  • Effective communication and coordination inside and outside the flight crew compartment
  • Surprise and startle effect; workload management
  • The art of facilitation, group facilitation and use of questions
  • Operator’s safety culture and company culture; organisational factors linked to the type of operation
  • Optional: Conflict management
  • Optional: crowd control
  • Optional: Cabin safety and incident and accident reporting

Day 2

  • Effective communication and coordination with other operational personnel and ground services
  • Automation, monitoring and intervention
  • Resilience development; stress and stress management
  • Personality awareness, human error and reliability, attitudes and behaviours, self-assessment and self-critique
  • Fatigue and vigilance
  • Trainer tips and tricks

Day 3

  • Threat and error management; situational awareness and shared situational awareness
  • Human Performance and Limitations
  • Cultural differences and SOPs
  • Assertiveness, information acquisition and processing; shared information acquisition and processing
  • Optional: Medical factors
  • Optional: Passenger human factors and stress
  • Certification and course dispersal

1-Day program

Lesson 1

  • Welcome and introduction
  • The “art” of facilitation, group facilitation and use of questions
  • Course preparation and methods to convey knowledge

Lesson 2

  • CRM principles and Human Factors in aviation; decision-making and actions
  • Lessons learned and new methodologies within the aviation industry
  • Analysis of CRM factors in an accident
  • Developing case studies
  • Optional: Crowd control
  • Optional: Medical factors
  • Optional: Cabin safety and incident and accident reporting

Lesson 3

  • Leadership, cooperation, synergy, delegation
  • Effective communication and coordination inside and outside the flight crew compartment

Lesson 4

  • Automaton, monitoring and intervention
  • Threat and error management principles
  • Updated and new ideas for case studies

Lesson 5

  • Resilience development and mental flexibility: stress and stress management
  • Personality awareness, human error and reliability, attitudes and behaviours, self-assessment and self-critique
  • New research in human factors and CRM

Lesson 6

  • Updating relevant subjects
  • Training techniques – trainer tips and tricks
  • Summary of essentials
  • Certification and course dispersal

FAQ

Yes, you can take this course online. We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom. Please note that our 1-day CRMT refresher course is exclusively available online.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

 

Yes, we can deliver the CRMT course in person at your in-house training facility. Our team will travel to your location, offering this service worldwide for your convenience.

In alignment with EASA regulations, we offer both a comprehensive 3-day (24-hour) refresher course and a concise 1-day (8-hour) refresher course.

With the 3-day CRMT refresher course, we have the opportunity to delve deeply into various topics. The materials we provide in this course are extensive, allowing participants ample time to explore each subject thoroughly and engage with different approaches to the content.

Our 3-day refresher includes a comprehensive manual and lesson plans covering all CRM topics.

Our 1-day course, which meets regulatory standards and is highly concentrated, includes four selected lesson plans along with related PowerPoints and handouts, delivered digitally upon course completion.

  • (1-day) Virtual Classroom: € 449 per person (VAT exempt)   
  • (3-day) Physical Classroom: € 1,379 per person (VAT exempt)
  • (3-day) Virtual Classroom: € 1,249 per person (VAT exempt)

 

We offer a discount on the listed prices when two or more participants from the same company enroll.

Note: When booking a course through our website, only 10% of the course fee will be charged upfront. After we receive your booking order, we will send you an invoice for the remaining balance.

The course is available monthly as an open course. No VAT will be added to our prices. For company-specific bespoke courses, please contact us for a quotation tailored to your organization’s specific requirements.

 

Option 1: Reserve your seat by paying a 10% deposit upon booking. We will send an invoice for the remaining balance approximately two weeks before the course begins.

Option 2: Secure your spot by paying the full amount upfront using Visa, Visa Electron, Maestro, or Mastercard.

Option 3: If you prefer to pay via invoice, please contact us to reserve your seat.

Let us know your preferred payment method, and we make sure to find a solution.

Yes, upon successful completion of the course, you will receive an EASA-compliant certification.

NaviMinds is the market’s leading provider of crew resource management and human factors training. Since 1987, we have been collaborating with airlines and aviation organizations worldwide, ensuring our facilitators bring extensive experience and expertise to the field.

Our courses balance theoretical knowledge with practical elements, including the development of your trainer skills. We design CRM training to mirror real-world work environments, enabling you to seamlessly implement relevant topics into your line operations.

We are proud recipients of numerous awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Upcoming courses

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Do you want the training at your in-house training facility? Contact us to find a solution.

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

CRMT Instructor Rikke from NaviMinds

Rikke Hvelplund

CRM Trainer

Rikke started her career as a pilot with Sterling European Airlines in 1995 and later flew for Maersk Air and Sterling Airlines until 2009. Since then, she has transitioned into being a psychotherapist, which is her main occupation. Additionally, Rikke is also a teacher at a school for psychotherapy in Denmark.

CRM Instructor Morten Hindkjær

Morten Hindkjær

CRM Trainer

Morten brings over 34 years of aviation expertise, mainly from the Royal Danish Navy, where he educates and mentors helicopter crews in CRM. Currently, Morten is the owner of Bluebird Heli, where he continues to apply his extensive knowledge and experience to the industry.

CRM Instructor Susi Frank from NaviMinds

Susi Frank

CRM Trainer

Susi has more than 30 years of experience in the aviation industry, having worked in airlines such as Maersk Air, Sterling, Primera Air, and Ryanair. During this time, she also served as a Captain on the Boeing 737 from 2001 to 2021.

CRM instructor at NaviMinds Jørgen Stentoft

Jørgen Stentoft

CRM Trainer

Jørgen Stentoft brings over 30 years of experience as an airline captain, flying various aircraft including the CRJ and B767. He has a diverse background in both civil and military aviation and holds numerous licenses such as JCAB, ATPL, Molit ATPL, Sim TRI, and CFI.

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