Human Factors in Healthcare Course

Our Human Factors training courses for healthcare personnel take a highly interactive approach, using facilitation, role-plays, group activities, exercises, and industry case studies. Participants are encouraged to share stories, compare ideas and workshop solutions to human factors challenges with expert facilitator support. 

A typical Human Factors training programme will include the following: 

• Leadership and teambuilding
• Decision-making and problem-solving
• Human performance and limitations
• Effective communication
• Threat and Error management (TEM)
• Workload management
• Information acquisition and processing
• Stress and stress management
• Safety culture and company culture
• Cooperation
• Situational awareness
• Standard operating procedures (SOPs)
• Resilience development and mental flexibility
• Fatigue and vigilance
• Industry case studies

The syllabus content may be adjusted to suit your organisation’s specific needs.

Download the course programme (PDF)

Training in Human Factors can help develop an understanding of: 

• Human performance and limitations (why human error exists)
• How barriers in communication can threaten patient safety
• How a proper safety culture can enhance performance
• Improving effective collaboration across teams
• Identifying potential threats and manage risks
• How human factors tools can reduce improperly patient handling
• How standard operating procedures can improve the design of the healthcare system

You will receive a comprehensive training package, which includes a complete Human Factors Trainer manual, a range of Plug’n’Play lesson plans, and case studies related to patient safety.

Upon course completion, you will be able to design and deliver effective, practical human factors training for various healthcare personnel. 

The Human Factors in Healthcare course is inclusive of the following: 

• 380 pages Trainer Manual edition III (adaptable for healthcare)
• Plug’n’play lesson plans for each topic
• Student handouts
• Powerpoint presentations
• All the above delivered digitally
• Numerous group exercises designed by NaviMinds
• Copyright permission and license for the use of the material for internal training
• Certification on completion of the course
• Light breakfast, lunch, fresh fruit, and refreshments on all days (vegetarian, vegan or other dietary requests are catered for)
• Easy access to and from Copenhagen Airport and the city centre
• Experienced Human Factors Trainers
• Free access to Tivoli on course days (after the course and when it’s open)

Our Human Factors training courses for healthcare personnel are designed to be highly interactive and engaging. We employ a wide range of proven techniques, including facilitation, role-plays, group activities, exercises, and industry case studies, to ensure that participants remain fully engaged and able to learn effectively. We encourage participants to share their experiences, compare ideas, and work collaboratively to find solutions to human factors challenges.

Our experienced team of Human Factors trainers is committed to delivering the highest standard of training possible. We take great pride in our training and stand by our reputation for providing quality training to all our participants.

In-person training in Copenhagen, online or in-house

The course is available at our training facilities in central Copenhagen, online as a live webinar or in-house at the client’s location.

These courses are offered on demand. Please contact us to book a course or to discuss possible dates.     

Why do training in human factors for healthcare staff?

Training in human factors is vital for patient safety and quality of care. It reduces medical errors by addressing the complex interplay of human capabilities and limitations in healthcare settings. Human factors training also promotes teamwork and communication among healthcare teams and equips healthcare professionals with crisis management skills to handle high-pressure situations effectively.

Human factors training fosters a culture of continuous improvement, encouraging error reporting and process enhancements.

What are human factors in healthcare?

Human factors in healthcare encompass the impact of human capabilities, behaviours, and limitations on patient safety and care quality. Effective communication and teamwork among healthcare professionals are necessary to prevent errors. Cognitive factors, including decision-making and problem-solving, must be considered. Fatigue and workload management should be evaluated to reduce errors and improve patient safety. Adequate understanding and safe use of technology and Electronic Health Records (EHRs) must be emphasized. Encouraging error reporting and analysis contributes to continuous improvement in healthcare systems. And crisis management skills are essential to practice in high-stress situations and emergencies.