Human Factors in Healthcare Course

Course overview

Our 5-day Human Factors in Healthcare course focuses on achieving a higher level of patient safety through an in-depth understanding of human capabilities and limitations, the impact of organisational culture on communication and interaction with people and the equipment they operate.

Our course provides you with the necessary tools to break communication barriers across hierarchies, understand the cause and consequences of human error, and assist you with identifying practical strategies to design error-tolerant solutions.

During the course, we identify and discuss the human factors that cause mishaps. We open the individual’s eyes to their communication style, leadership style and its impact on the team and the operation. 

This course is suitable for individuals involved in implementing, developing, and delivering Human Factors training in public and private healthcare organisations.

Doctor with dropper. Adult nurse standing near the drop counter.

This is included in the course

Our Human Factors training courses for healthcare personnel take a highly interactive approach, using facilitation, role-plays, group activities, exercises, and industry case studies. Participants are encouraged to share stories, compare ideas and workshop solutions to human factors challenges with expert facilitator support. 

A typical Human Factors training programme will include the following: 

  • Leadership and teambuilding
  • Decision-making and problem-solving
  • Human performance and limitations
  • Effective communication
  • Threat and Error management (TEM)
  • Workload management
  • Information acquisition and processing
  • Stress and stress management
  • Safety culture and company culture
  • Cooperation
  • Situational awareness
  • Standard operating procedures (SOPs)
  • Resilience development and mental flexibility
  • Fatigue and vigilance
  • Industry case studies

The syllabus content may be adjusted to suit your organisation’s specific needs.

Download the course programme (PDF)

Training in Human Factors can help develop an understanding of: 

  • Human performance and limitations (why human error exists)
  • How barriers in communication can threaten patient safety
  • How a proper safety culture can enhance performance
  • Improving effective collaboration across teams
  • Identifying potential threats and manage risks
  • How human factors tools can reduce improperly patient handling
  • How standard operating procedures can improve the design of the healthcare system

You will receive a comprehensive training package, which includes a complete Human Factors Trainer manual, a range of Plug’n’Play lesson plans, and case studies related to patient safety.

Upon course completion, you will be able to design and deliver effective, practical human factors training for various healthcare personnel. 

The Human Factors in Healthcare course is inclusive of the following: 

  • 380 pages Trainer Manual edition III (adaptable for healthcare)
  • Plug’n’play lesson plans for each topic
  • Student handouts
  • Powerpoint presentations
  • All the above delivered digitally
  • Numerous group exercises designed by NaviMinds
  • Copyright permission and license for the use of the material for internal training
  • Certification on completion of the course
  • Light breakfast, lunch, fresh fruit, and refreshments on all days (vegetarian, vegan or other dietary requests are catered for)
  • Easy access to and from Copenhagen Airport and the city centre
  • Experienced Human Factors Trainers
  • Free access to Tivoli on course days (after the course and when it’s open)

Our Human Factors training courses for healthcare personnel are designed to be highly interactive and engaging. We employ a wide range of proven techniques, including facilitation, role-plays, group activities, exercises, and industry case studies, to ensure that participants remain fully engaged and able to learn effectively. We encourage participants to share their experiences, compare ideas, and work collaboratively to find solutions to human factors challenges.

Our experienced team of Human Factors trainers is committed to delivering the highest standard of training possible. We take great pride in our training and stand by our reputation for providing quality training to all our participants.

In-person training in Copenhagen, online or in-house

The course is available at our training facilities in central Copenhagen, online as a live webinar or in-house at the client’s location.

These courses are offered on demand. Please contact us to book a course or to discuss possible dates.     

Why do training in human factors for healthcare staff?

Training in human factors is vital for patient safety and quality of care. It reduces medical errors by addressing the complex interplay of human capabilities and limitations in healthcare settings. Human factors training also promotes teamwork and communication among healthcare teams and equips healthcare professionals with crisis management skills to handle high-pressure situations effectively.

Human factors training fosters a culture of continuous improvement, encouraging error reporting and process enhancements.

What are human factors in healthcare?

Human factors in healthcare encompass the impact of human capabilities, behaviours, and limitations on patient safety and care quality. Effective communication and teamwork among healthcare professionals are necessary to prevent errors. Fatigue and workload management are evaluated to reduce errors and improve patient safety. Good understanding and safe use of technology and Electronic Health Records (EHRs) are emphasized. Encouraging error reporting and analysis contributes to continuous improvement in healthcare systems. And crisis management skills are essential to practice in high-stress situations and emergencies.

How do I pay for a course? 

Option 1: Secure your spot by paying the full amount upfront using Visa, Visa Electron, Maestro, or Mastercard.

Option 2: If you prefer to pay via invoice, please contact us to reserve your seat.

Let us know your preferred payment method, and we make sure to find a solution.

These will be your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

CRMT Instructor Rikke from NaviMinds

Rikke Hvelplund

CRM Trainer

Rikke started her career as a pilot with Sterling European Airlines in 1995 and later flew for Maersk Air and Sterling Airlines until 2009. Since then, she has transitioned into being a psychotherapist, which is her main occupation. Additionally, Rikke is also a teacher at a school for psychotherapy in Denmark.

CRM Instructor Morten Hindkjær

Morten Hindkjær

CRM Trainer

Morten brings over 34 years of aviation expertise, mainly from the Royal Danish Navy, where he educates and mentors helicopter crews in CRM. Currently, Morten is the owner of Bluebird Heli, where he continues to apply his extensive knowledge and experience to the industry.

CRM Instructor Susi Frank from NaviMinds

Susi Frank

CRM Trainer

Susi has more than 30 years of experience in the aviation industry, having worked in airlines such as Maersk Air, Sterling, Primera Air, and Ryanair. During this time, she also served as a Captain on the Boeing 737 from 2001 to 2021.

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