Crew Resource Management Initial Training

Course overview

Our 2-day (16-hour) Crew Resource Management Initial training course is tailored for pilots, cabin crew, and dispatch members joining an operator for the first time.

At NaviMinds, we specialise in providing customised, company-specific CRM initial training to commercial, corporate, and military operators across the globe.

Our CRM initial course complies with EASA, ICAO, CAA, and FAA standards. The course equips trainees with practical tools essential for their new role and emphasises the crucial skills and attitudes required to operate an aircraft safely and effectively.

Our experienced CRM facilitators, who have extensive operational aircrew experience and expertise as CRM trainers, conduct the initial CRM training.

The CRM Initial course can be taken at our training facilities in central Copenhagen, online as a live webinar, or on-site at the client’s location.

CRM initial training

About the course

Day 1:

  • CRM history and principles
  • Human Factors in aviation
  • Human Performance and Limitations
  • Human error and reliability
  • Threat and Error management (TEM)
  • Stress and stress management
  • (Shared) Information acquisition and processing
  • Workload management
  • Assertiveness
  • (Shared) Situational awareness
  • Surprise and startle effect
  • Automation, monitoring, and intervention


Day 2:

  • Fatigue and vigilance
  • Effective communication and coordination
  • Leadership, synergy and delegation
  • Passenger human factors and crowd control
  • Medical factors
  • Decision-making
  • Resilience development
  • Personality awareness, self-assessment and self-critique
  • Cultural differences and organisational factors
  • Operator’s safety culture and company culture
  • Standard operating procedures


The initial crew resource management training is designed to provide trainees with a foundational understanding of CRM principles, emphasising teamwork, communication, threat and error management, decision-making, situational awareness, and stress and workload management.

The training includes practical and interactive lessons to help participants learn CRM methods and tools. It involves using case studies from the aviation industry and applying them to future tasks.

  • Training by airline-experienced CRM facilitators
  • In-person, online or in-house training options
  • Operationally relevant case studies
  • Certificate upon completion


The course content meets the requirements of the CAA, EASA, FAA, and other regulatory bodies worldwide.

Our CRM initial training fully complies with the EASA requirements as stated in part ORO.FC.115 for pilots and part ORO.CC.115 for cabin crew.

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

For commercial operations, some regulatory bodies require in-person training. Please contact us for further information.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

The course is designed for pilots, cabin crew, and dispatch members joining an operator for the first time.

Our CRM initial training is offered on demand. For more information or to request a personalised quote, please don’t hesitate to contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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