Crew Resource Management – Operators Conversion Course

Course overview

Our one-day (8-hour) Crew Resource Management Conversion Course is tailored specifically for pilots and cabin crew members transitioning to a new aircraft type and/or operator. 

The OCC training course gives an insightful journey into the challenges of transitioning to a new operator and/or aircraft type. Participants will gain a deep understanding of new company cultures and procedures. They will be able to apply what they have learned through engaging case studies and interactive exercises.

Our CRM OCC training complies with EASA, ICAO, FAA, and CAA requirements. Experienced flight crew and cabin crew members deliver the course, tailoring it to your specific aircraft type and operational needs.

You can choose training at our Copenhagen facility, on-site at your location, or via live online sessions for flexibility. 

Contact us today to book your bespoke CRM Operators Conversion Course and ensure a smooth transition for your crew.  

Included in the course:

Training by airline-experienced CRM facilitators

In-person, online or in-house training options

Operationally relevant case studies

EASA-compliant certification upon successful completion of the course

Course program

Fight crew members program

Lesson 1

  • CRM principles and objectives
  • Human Factors in aviation
  • Elements of Human Performance and Limitations 
  • Threat and error management

Lesson 2

  • Automation and philosophy on the use of automation
  • Specific type-related differences
  • Monitoring and intervention

Lesson 3

  • Situational awareness – individual and shared
  • Information acquisition and processing – individual and shared 
  • Workload management 

Lesson 4

  • Effective communication and coordination 
  • Leadership, cooperation, synergy and delegation 
  • Decision-making and actions

Lesson 5

  • Surprise and startle effect 
  • Cultural differences 
  • Operators safety culture and company culture 
  • Standard Operating Procedures (SOPs)

Lesson 6

  • Organisational factors and factors linkes to type of operation 
  • Case studies 

Cabin crew members program

Lesson 1

  • CRM principles and objectives
  • Human Factors in aviation
  • Elements of Human Performance and Limitations 
  • Threat and error management 

Lesson 2

  • Personality awareness, attitudes and behaviours
  • Self-assessment and self-critique
  • Stress and stress management
  • Fatigue and vigilance

Lesson 3

  • Situational awareness – individual and shared
  • Information acquisition and processing – individual and shared 
  • Workload management 

Lesson 4

  • Effective communication and coordination 
  • Leadership, cooperation, synergy and delegation 
  • Resilience development

Lesson 5

  • Surprise and startle effect 
  • Cultural differences
  • Passenger stress, crowd control
  • Medical factors 
  • Operators safety culture and company culture 

Lesson 6

  • Incident and accident reporting
  • Standard operating procedures (SOPs) 
  • Organisational factors and factors linkes to type of operation 
  • Case studies 

FAQ

The course content meets the requirements of CAA, EASA, FAA, and other regulatory bodies worldwide. The course program prepares pilots and cabin crew members for transitioning to a new aircraft type and/or operator and fulfils all requirements stated in EASA part ORO.FC.220.

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

The course is designed for pilots, cabin crew, and dispatch members joining an operator or changing aircraft type.

Our CRM OCC trainig is offered on demand. For more information or to request a personalised quote, please contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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