Crew Resource Management Recurrent Training

Course overview

Our one-day (8-hour) Crew Resource Management recurrent training is meticulously designed for flight and cabin crew members. The training focuses on improving non-technical skills and promoting a safety-first mindset through interactive role plays, group discussions, and exercises.

At NaviMinds, we understand that every organisation is unique. That’s why we tailor our CRM recurrent program to suit your specific operational environment, ensuring the training is relevant and practical. Whether you require a single session or a long-term partnership, we design and deliver training fully aligned with your company’s 3-year CRM cycle.

Our experienced facilitators create engaging and effective training programs that resonate with your crew’s real-world experiences. We use thought-provoking case studies to ensure the training is impactful and applicable. 

Each year’s module complies with EASA, CAA, FAA and ICAO regulations and other regulatory bodies.

Recurrent training is available at our Copenhagen facility, online via live webinar, or at your in-house facility. 

Included in the course:

Training by airline-experienced CRM facilitators

In-person, online or in-house training options

Operationally relevant case studies

EASA-compliant certification upon successful completion of the course

What you'll learn:

Heightened understanding of essential CRM principles

Updated CRM methods and tools

Using case studies from the aviation industry and applying them to future tasks

Course program

Module 1

  • CRM principles and objectives
  • Human factors in aviation
  • Human factor related incidents
  • Human performance and limitations
  • Stress and stress management
  • Information acquisition and processing – shared and individual
  • Human error and reliability
  • Effective communication and coordination 
  • Standard operating procedures
  • Organisational factors
  • Factors linked to the type of operations
  • Case studies

Module 2

  • Automation and philosophy on the use of automation
  • Monitoring and intervention
  • Fatigue and vigilance
  • Situational awareness – shared and individual
  • Resilience development and mental flexibility
  • Surprise and startle effect
  • Case studies

Module 3

  • Personality awareness, attitudes and behaviours
  • Assertiveness, self-assessment and self-critique
  • Decision-making and actions
  • Threat and error management
  • Leadership, cooperation, synergy and delegation
  • Workload management
  • Cultural differences
  • Company culture and operators safety culture
  • Case studies

FAQ

The course content meets the requirements of the CAA, EASA, FAA, and other regulatory bodies worldwide.

Our CRM recurrent training fully complies with the EASA requirements as stated in part ORO.FC.115 for pilots and part ORO.CC.115 for cabin crew.

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

For commercial operations, some regulatory bodies require in-person training. Please contact us for further information.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

The course is designed for pilots, cabin crew, and dispatch who need to renew their CRM certification.

Our CRM recurrent training is offered on demand. For more information or to request a personalised quote, please don’t hesitate to contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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