Crew Resource Management Initial Training

Course overview

Our 2-day (16-hour) Crew Resource Management Initial Training course is specifically designed for pilots, cabin crew, and dispatchers joining a new operator. At NaviMinds, we specialise in delivering customised, company-specific CRM initial training to commercial, corporate, and military operators worldwide.

Our CRM initial training complies with EASA, ICAO, CAA, and FAA standards, equipping your crew with the practical tools and essential skills needed for safe and effective aircraft operations.

Seasones professionals with extensive experiences as operational aircrew and CRM trainers conduct all our initial training.

Initial training is available at our Copenhagen facility, online via live webinar, or on-site at your location.

We take pride in developing bespoke CRM training programs that meet your unique operational needs. During the course, your crew will go through critical areas such as situational awareness, decision-making, communication, stress management, and leadership.

They will also learn how stress, fatigue, and cultural differences in aviation impact teamwork, leadership, and threat and error management.

Reach out to us today to discuss how we can tailor our CRM initial training to meet your specific requirements.

Included in the course:

Training by airline-experienced CRM facilitators

In-person, online or in-house training options

Operationally relevant case studies

EASA-compliant certification upon successful completion of the course

What you'll learn:

Teamwork, communication, situational awareness, leadership, and their impact on crew performance and flight safety

Apply threat and error management to daily operations

Acquaintance with decision-making tools and recognize the problems involved in decision making

Understand factors affecting individual performance, like stress and high workload

Using case studies from the aviation industry and applying them to future tasks

Course program

Day 1

  • CRM history and principles
  • Human Factors in aviation
  • Human Performance and Limitations
  • Human error and reliability
  • Threat and Error management (TEM)
  • Stress and stress management
  • (Shared) Information acquisition and processing
  • Workload management
  • Assertiveness
  • (Shared) Situational awareness
  • Surprise and startle effect
  • Automation, monitoring, and intervention

Day 2

  • Fatigue and vigilance
  • Effective communication and coordination
  • Leadership, synergy and delegation
  • Passenger human factors and crowd control
  • Medical factors
  • Decision-making
  • Resilience development
  • Personality awareness, self-assessment and self-critique
  • Cultural differences and organisational factors
  • Operator’s safety culture and company culture
  • Standard operating procedures

FAQ

The course content meets the requirements of the CAA, EASA, FAA, and other regulatory bodies worldwide.

Our CRM initial training fully complies with the EASA requirements as stated in part ORO.FC.115 for pilots and part ORO.CC.115 for cabin crew.

The course content and case studies can be customised to meet the needs of your operation.

We offer both in-person, instructor-led training at our facility in the heart of Copenhagen and instructor-led training in a virtual classroom.

For commercial operations, some regulatory bodies require in-person training. Please contact us for further information.

Whether you join us virtually or in person, we ensure that our lessons are engaging and provide a captivating learning experience.

The course is designed for pilots, cabin crew, and dispatch members joining an operator for the first time.

Our CRM initial training is offered on demand. For more information or to request a personalised quote, please don’t hesitate to contact us.

Yes, upon successful completion of the course, you will receive certification.

NaviMinds is the market’s leading provider of crew resource management (CRM) and human factors training. Since 1987, we have partnered with airlines and aviation organizations worldwide, ensuring that our facilitators bring extensive experience and expertise.

We are proud recipients of numerous prestigious awards, including “Most Innovative Training Provider,” “Best Human Factors Consulting Firm,” and “Best Crew Resource Management Training Provider” for multiple years. 

Meet your instructors

Anne Soelvsteen teaching

Anne Sølvsteen

CEO & Founder

Anne’s career began as a Cabin Attendant in 1987. She became a Flight Instructor in 1994 and later served as a First Officer at Maersk Air and Sterling Airlines. Anne also served as a Simulator Flight Instructor and was Captain on the 737 fleet at Primera Air A/S. She also held the positions of Deputy Safety Officer and Chief of Human Factors Training.

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