This lesson plan helps the trainer introduce the topic. It provides and understanding of mental and emotional flexibility and their impact on other CRM topics; decision making, stress, and situational awareness. The lesson plan comes with a hand out for self-assessing resilience, complete power point presentation and an easy to use lesson plan for the instructor.
Please note that NaviMinds cannot confer the video clips referred to in this lesson. Meanwhile, these can in most instances be found on online media like Youtube.
Time: 50 mins
Topics related to the main subject: Personality awareness, human error and reliability, attitudes and behaviours, self assessment and self-critique; Situational awareness; information processing and acquisition
File formats: The files are downloaded as PDFs and Power Point.
Note: this publication is licensed for in-house training. Under no circumstances may it be used for commercial purposes