A ready-to-run lesson on active listening and empathetic communication, combining guided discussion, group work, and insights from communication psychology and neuroscience.
The lesson introduces the LISTEN framework, the communication funnel, attentional bias research, and the role of visualisation in peer support conversations — giving trainers the depth and structure to help students understand what effective peer support looks and sounds like in practice, and the tools to apply it.
+ Main topic: Active listening & empathetic communication
+ Related topics: Resilience development; (shared) information acquisition and processing
+ Training length: 45–55 minutes
+ Included: Fully guided lesson plan with instructor notes and PowerPoint slides
+ Access: Instant download after payment
+ File formats: Pdf and PowerPoint
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Intuitive design
CORE ELEMENTS
The active listening lesson guides students from reflecting on empathy, active listening and communication to exploring practical techniques and behaviours that support active listening and practices of empathy. The lesson introduces the LISTEN framework, the communication funnel, and attentional bias research to deepen understanding of how the words we use – and the way we listen – shape the conversations we have.
INCLUDED
A fully structured session with clear trainer guidance, detailed trainer notes, PowerPoint slides, student handouts, and video clip suggestions. The package is designed to make facilitation simple, allowing trainers to deliver an engaging, discussion-based session with confidence.
LENGTH
Designed to be flexible and can be used as a stand-alone session or as part of a longer CRM, Human Factors, or peer support programme. Trainer notes indicate where the session can be shortened or expanded depending on time and group dynamics. As a stand-alone lesson, it typically runs for 45–60 minutes.
A ready-to-run facilitation tool for trainers, this lesson provides clear guidance, structured discussion points, and research-backed content. It gives you everything you need to deliver an engaging session combining structured discussion, practical exercises, neuroscience, and ready-to-use teaching materials — without having to prepare from scratch.
Participants explore why feeling heard matters, how communication is filtered, and how the LISTEN framework provides a simple structure for more effective conversations. The lesson also introduces attentional bias and visualisation, helping participants understand how the questions we ask can influence thinking, resilience, and problem-solving.
Developed by trainers for trainers, this lesson is ideal for Crew Resource Management initial training, CRM Trainer courses, Peer Support, leadership training, and healthcare education.
We have gathered the most frequently asked questions from our customers to help you in the best way possible
Trainers working in CRM, Human Factors, and peer support functions. It’s especially valuable for high-risk industries like aviation, healthcare, nuclear, energy, police, and emergency services — but the skills apply anywhere people need to support each other under pressure.
To train participants in active listening and empathetic communication. Participants learn the difference between empathy and sympathy, and practice the specific behaviours that make someone feel truly heard – not just comforted.
No. Everything you need – talking points, background context, and discussion prompts is all built into the trainer’s notes.
A ready-to-use PowerPoint deck, structured trainer’s notes, discussion questions for every section, and suggestions for two supporting video clips.
Flexible – built around a core session with optional deep-dive questions and group work, so you can extend or trim it to fit your available time.
