This lesson plan is easy to follow and use and provides step by step guidance for the CRM trainer/facilitator. The lesson takes a look at areas where poor leaders often fail. We also examine what non-technical elements can help to inspire and motivate people as well as keeping the right balance between task and people-oriented leadership. The product includes 3 video clips to help the trainer facilitate key learning points. Straight after payment you will be able to download the full product which contains:
- A full step-by step lesson plan
- Powerpoint presentation
- 3 leadership scenarios (3 videos produced by NaviMinds).
Time: 60-70 mins
Topics related to the main subject: Attitudes and behaviours; Assertiveness, Conflict management; Co-operation and delegation.
File formats: The files are downloaded as PDFs and Power Point. The video clips are sent to you separately by NaviMinds.
Note: this publication is licensed for in-house training. Under no circumstances may it be used for commercial purposes