Human Factors Introductory Course (1 day)
This one day Healthcare Human Factors training course aims at medical staff training. The course aims at promoting a basic understanding of human factors and their impact on patient safety. The course is suitable for all groups of medical staff or personnel within public or private healthcare organisations. It includes a mix of theoretical background, case studies and interactive group exercises.
Human Factors Training in Healthcare
Human factors training is less concerned with the traditional training methods such as knowledge, skills and experience. Instead it is centered around the “soft skills” such as: Effective communication, leadership, teamwork, decision making, workload management and situational awareness. This includes the ability to recognise and accept human error. Knowing and spotting how communication barriers such as hierarchy and rank affect the team.
Human Factors training develops effective communication skills. It aims building and sustaining an atmosphere in which all personnel feel empowered to speak up when they suspect a problem. Team members are trained to cross-check each other’s actions, offer assistance when needed, and address errors in a non-judgmental fashion. The training also addresses how fatigue and stress influence our ability to perceive information correctly such as misreading a monitor or failing to hear an important instruction. Another cornerstone in improving patient safety is the knowledge and acceptance of leadership and management styles and their impact on information flow. This also includes organisational cultures.Proper debriefing and feedback techniques are also parts of human factors training for optimised patient safety.
The one day introductory course can be designed to meet specific needs or problem areas your organisation may have already identified. Courses can be held at NaviMinds’ training facility in central Copenhagen or at a client’s location.
For more information about this course please contact us